Product Analyst II - Experience

dosespotRemote - Boston, Massachusetts, USA$80k – $100k5d ago

Remote Mid NA Software QA Analyst Product Manager Team Management Reporting SQL Account Management Cross-functional Collaboration

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Requirements

Bachelors degree (or equivalent) and 1–3 years of experience in product analysis, business analysis, QA, or technical support for a SaaS or healthcare technology product.
Exposure to healthcare technology, EHR systems, or clinical workflow tools is beneficial; familiarity with standards such as NCPDP, HL7, or FHIR is a plus.
Experience with workflow-heavy systems, customer escalations, or data-driven troubleshooting preferred.
Strong analytical skills with the ability to interpret data and identify actionable insights.
Strong organizational and project-management capabilities, including the ability to coordinate issue triage, tracking, and cross-team workflows.
Excellent problem-solving and attention-to-detail capabilities.
Ability to clearly document workflows, gaps, and technical/functional issues.
Strong communicator who can collaborate across product, engineering, UX, and support functions.
Technical Acumen
Familiarity with APIs, system logs, and integration patterns (e.g., embedded/iFrame flows).
Experience with data tools (e.g., BI dashboards, SQL basics, product analytics tools) is a plus.
Ability to support technical conversations related to workflow routing, configuration, and access logic.
SUCCESS LOOKS LIKE
Clear visibility into product and workflow health across the user experience.
Faster and more accurate triage of issues, resulting in reduced customer impact and support volume.
Reliable reporting and insights that guide incremental product improvements.
Smooth support for enablement and adoption activities, with customers experiencing fewer disruptions.
Strong partnership with the Product Manager, enabling an optimal client adoption and user experience.

Responsibilities

Track workflow performance, product adoption, usage trends, and overall experience health.
Identify workflow gaps, inefficiencies, and improvement opportunities in partnership with Product Manager.
Maintain dashboards and operational reporting that guide product decisions.
Lead triage for user-facing issues, collaborating with Support, Engineering, and QA on prioritization.
Identify patterns in escalations and recommend solutions to improve reliability and reduce support volume.
Validate fixes, enhancements, and release outcomes.
Analyze product analytics, customer behavior, and workflow performance metrics.
Provide insights that guide incremental improvements and short-term prioritization.
Support A/B testing and post-release evaluation.
Assist with refinement of user stories, acceptance criteria, and product documentation.
Prepare internal communications, release notes, and enablement materials.
Collaborate with PMs, UX, and Engineering to ensure high-quality delivery.
Work with Account Management, Support and Implementation teams to analyze customer-reported issues.
Engage with configuration and onboarding teams when workflows are impacted by environment-specific setup.
Serve as a reliable liaison between Product and operational teams.

Benefits

$80,000 – $100,269
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