legionhealth - Provider Data and Payer Directory Operations Lead (backed by Y Combinator, $5M+ ARR, $20M+ raised)

• Own Legion’s provider-directory accuracy and growth metrics across every contracted payer and network, state, clinician, service location, specialty, and member-facing directory surface. • Build and maintain the authoritative provider-data source of truth, including clinician legal and display names, Type 1 and Type 2 NPIs, group affiliations, taxonomy codes, licenses, specialties, service locations, telehealth eligibility, accepting-new-patients status, contact information, booking URLs, payer participation, last verification date, owner, status, and supporting evidence. • Reconcile the source of truth against NPPES, CAQH, credentialing rosters, payer portals, third-party aggregators, and internal provider and contracting systems; define source precedence for every field so discrepancies are resolved consistently. • Create a complete baseline inventory and risk-ranked remediation backlog, prioritizing missing providers, inactive or departed providers, wrong locations, missing telehealth indicators, incorrect specialties, duplicate records, broken links, phone-only calls to action, and high-volume payer opportunities. • Verify that telehealth filters, virtual-visit tags, map pins, specialty mappings, language fields, appointment availability, and accepting-new-patients indicators behave correctly across desktop and mobile directory experiences where available. • Submit corrections through the right payer workflow—portal, roster file, API, secure email, ticket, or escalation—and track submission date, confirmation number, payer owner, promised service level, follow-up date, publication date, and member-side verification. A fix is not complete until it is live and independently rechecked. • Standardize naming conventions, address formatting, phone numbers, credentials, taxonomy and specialty mappings, group affiliations, telehealth designations, and URL structure; build validation rules and an explicit exception log. • Partner with payer directory and network-operations teams to improve Legion’s legitimate search prominence through accurate category mapping, telepsychiatry and virtual-care terminology, featured or virtual-visit badges, complete profile fields, and correct filter eligibility. • Replace phone-only or generic calls to action with direct Legion landing pages, self-scheduling links, or SMS short codes wherever payer rules and directory capabilities allow. • Create and govern unique UTM-tagged links by payer, network, directory, state, and placement; maintain a durable naming convention, redirect ownership, destination QA, and documentation so attribution survives future updates. • Partner with Growth and Engineering to build payer- and state-aware landing experiences, align insurance and availability messaging, reduce intake abandonment, and A/B-test calls to action, trust signals, scheduling flows, and page content. • Instrument and validate the directory funnel in PostHog or equivalent analytics from directory referral through eligibility, intake, scheduling, completed first visit, retention, and reactivation; maintain event definitions and investigate attribution gaps. • Build weekly reporting that covers inventory completeness, percentage of error-free listings, search-visibility coverage, corrections opened and closed, aging by payer, clicks, intakes, scheduled visits, completed visits, conversion rates, and attributable revenue. • Quantify the incremental patient volume and revenue unlocked by each material directory fix; maintain an opportunity model that ranks the backlog by expected impact, confidence, effort, and time to resolution. • Establish monthly sweeps and lightweight automated monitoring that detect payer regressions, roster drift, broken URLs, status changes, duplicate records, and unexpected search-result changes before they cost patients or revenue. • Integrate provider launches, departures, license changes, new payer contracts, new states, address changes, taxonomy updates, and scheduling changes into a documented change-management workflow with clear owners and service levels. • Create payer contact maps, escalation paths, reusable outreach templates, roster-submission checklists, evidence standards, SOPs, and a decision log so the operating system is auditable, repeatable, and transferable. • 🏆 YOU’LL BE SUCCESSFUL IF YOU… • Deliver a comprehensive, evidence-backed directory inventory within the first 30 days, with every contracted payer and active provider accounted for and no critical listing left without an owner or next action. • Reach and maintain at least 98% error-free coverage across high-priority member-facing listings, with critical errors escalated immediately and verified after publication. • Ensure high-priority contracted payer searches reliably return the correct Legion providers for relevant psychiatry, telepsychiatry, virtual-care, state, specialty, and accepting-new-patients queries. • Turn corrections into durable fixes, not one-time submissions: every closed item has member-side evidence, a verified source record, and a recurring control that reduces the chance of regression. • Make directory attribution trustworthy enough to follow source → intake → scheduled visit → completed visit, with clear handling for direct, phone, SMS, redirect, and unattributed traffic. • Increase directory-sourced eligibility starts, intakes, scheduled visits, and completed first visits—not just the number of profiles updated or tickets submitted. • Reduce time to detect, submit, escalate, and verify directory corrections, and make payer-specific bottlenecks visible before they stall the program. • Build monthly sweeps and data-sync workflows that keep manual work near zero without sacrificing field-level accuracy or human verification of member-facing results. • Reconcile operational reporting to the underlying roster, payer evidence, and analytics data so leadership can trust every metric and revenue estimate. • Identify systemic payer or data-pipeline failures, bring the right internal and external owners together, and drive the issue through to a durable resolution. • Move fast without using misleading listings, unsupported specialties, inaccurate availability, spammy tactics, or privacy and compliance shortcuts.