serverobotics - Remote Supervision Coordinator
Requirements
• Required Experience, Qualifications, and Skills • 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment • Experience using computers and web-based tools in a professional or structured setting • Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously • Clear written and verbal communication skills • Ability to follow standard operating procedures and make decisions within defined guidelines • Comfortable working in a fast-paced, real-time operational environment • Demonstrated reliability, punctuality, and ability to work scheduled shifts • Preferred Experience, Qualifications, and Skills • Experience in remote operations, dispatch, gaming, or real-time monitoring environments • Familiarity with incident reporting or ticketing systems • Interest in robotics, autonomous systems, or emerging technology
Responsibilities
• Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures • Communicate directly with restaurants, merchants, and customers to resolve operational issues • Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality • Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail • Provide support to internal teams and external partners as needed • Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics • Test product functions and features to identify bugs, potential system misuse, and operational gaps, and provide feedback for continuous improvement • Support special trials and pilot programs to test features ahead of broader Remote Supervisor release • Coordinate with internal operations, engineering, and support teams to escalate issues, communicate operational impacts, and support resolution efforts. • Apply training and feedback to continuously improve performance and adapt to new tools and processes
Benefits
• $55K – $64K • Offers Equity • The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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