Truv - Customer Success Manager, Enterprise Accounts
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology. • Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact. • Experience leading large-scale software rollouts at Fortune 500 or financial services organizations. • Strong ability to master complex product functionality and translate technical concepts into business value for customers. • Skilled at educating, enabling, and training enterprise customers across diverse audiences. • Track record of resolving complex customer issues through effective cross-functional collaboration. • Familiarity with mortgage, consumer lending, or fintech technology and operations. • Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes. • Success Metrics • Adoption & Usage: Enterprise-wide activation and utilization of Truv’s products. • Net Revenue Retention (NRR): Renewals, upsells, and account expansion. • Churn: Minimization of enterprise account attrition. • Time to Implementation: Efficient rollout across enterprise systems. • Time to Value: Rapid delivery of measurable business outcomes. • Customer Health & Satisfaction: High satisfaction scores, strong relationships, and long-term advocacy.
Responsibilities
• Manage and nurture relationships with enterprise clients to ensure their success on Truv's platform. • Develop personalized account strategies that align with client goals while maximizing revenue potential for the company. • Monitor key performance indicators (KPIs) related to customer retention, upsell rates, and overall satisfaction levels among enterprise clients. • Provide proactive support by identifying opportunities or challenges faced by clients in their business operations that can be addressed through Truv's services. • Collaborate with cross-functional teams within the company to ensure seamless service delivery for high-value accounts and address any client concerns promptly. • Communicate regularly with enterprise account executives, sales representatives, product managers, and other stakeholders involved in supporting clients' success on Truv’s platform. • Attend regular meetings to review progress towards goals set for each high-value enterprise account and make necessary adjustments as needed. • Develop a comprehensive understanding of the client businesses by conducting periodic reviews, assessments, or site visits (if applicable). • Provide ongoing education and training opportunities that help clients leverage Truv's platform to its fullest potential while staying up-to-date with industry trends.
Benefits
• Health, dental, and vision insurance • Flexible time off • Work with cutting-edge technology and innovative customers • Opportunity to shape the future of financial data access • $130,000 - $170,000 a year • Base Salary Range $130,000 - $170,000 a year • We are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
No credit card. Takes 10 seconds.