Spring Health - Clinical Care Navigator, Outbound (Sunday-Thursday 9am-5pm ET)
Requirements
• LCSW, LMFT, LPC, or licensed psychologist. • Minimum of 2+ years of direct clinical care experience. • Expertise in crisis assessment and safety planning • Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. • Excellent listening, written and verbal communication skills. • Acknowledge and embrace diversity and inclusion. • Motivated to go above and beyond for members to provide a high-touch experience. • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. • Able to multi-task and context switch! • The target base hourly range for this position is $33.33 - $42.31
Responsibilities
• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required. • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). • Use effective written skills to complete professional documentation and to interact with members and providers through email. • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. • Participate in staff meetings, case consultations, and training. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
Benefits
• Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available. • One Medical • Employer sponsored 401(k) match of up to 2% • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Carrot • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Wellhub • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. • Not sure if you meet every requirement? • Our privacy policy: https://springhealth.com/privacy-policy/ • Our privacy policy: • https://springhealth.com/privacy-policy/
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