Spring Health - Specialty Care Navigator, Mood and Anxiety

• ● Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety • specialty treatment provider. • ● Apply active listening, psychoeducation, and motivational interviewing skills to understand • each member’s needs and provide support as they set goals. • ● Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part • of their care journey. • ● Employ motivational interviewing to assist members in engaging in care. • ● Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring • Health provider. • ● Provide consultation regarding mental health concerns and family/relationship issues, as • appropriate to member needs. • ● As necessary, provide in-the-moment support and safety planning for members with • safety, risks or crisis. • ● Utilize written communication skills to interact with members and providers through email. • ● Document information, maintain accurate records, perform follow-ups, and track progress • within several systems – including an EHR – within required timeframes. • ● Identify and problem-solve issues that serve as a barrier or disruption to care. • ● Interact with multi-disciplinary teams such as care support, provider operations, and • benefits/billing to ensure a smooth member experience. • ● Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed. • ● Participate in staff meetings, case consultations, and trainings. • ● Assist with onboarding and mentoring new team members. • ● Follow Spring Health policies and maintain all confidentiality, compliance, and ethical • What success looks like: • ● Maintain high member satisfaction, as measured by survey responses. • ● Retain members throughout their course of care by maintaining consistent outreach and • ● Triage and enroll members into appropriate LOC, based on presenting problems and goals. • ● Outreach members via phone and email to schedule triages.