odyssey - Bi-lingual (English/Spanish) Support Specialist (US-Remote)

Remote - USA$33k - $37k1mo ago

Remote Mid NA Support Specialist Training Development

Responsibilities

• Respond to customer inquiries in both English and Spanish via phone, email, SMS, and chat in a timely and professional manner. • Serve as a primary point of contact for Spanish-speaking families and stakeholders, ensuring equitable access to program support. • Translate or help adapt customer-facing communications and resources from English to Spanish as needed. • Resolve customer issues and complaints, escalating complex cases as appropriate. • Provide accurate information about ESA and microgrant programs Odyssey administers. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to improve processes and enhance the customer experience for diverse communities. • Participate in training and development opportunities to enhance skills. • Meet performance targets and contribute to team goals. • Stay up-to-date with company policies and product knowledge.

Benefits

• We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software! • If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home. • As a Bilingual Support Associate (English/Spanish), you will be the frontline of our customer support team, providing exceptional service to Spanish- and English-speaking families, students, school administrators, and vendors navigating ESA and microgrant programs. Your bilingual ability is essential to expanding equitable access to our programs for Spanish-speaking communities across the states we serve. • LANGUAGE REQUIREMENT • Full professional fluency in both English and Spanish is required for this role. • You will regularly communicate — via phone, email, SMS, and chat — with Spanish-speaking families and stakeholders. Written and verbal proficiency at a professional level in both languages is not optional; it is core to this position.