Phil - Partner Support Specialist
Requirements
• Prior pharmacy technician experience or direct experience working with prescription-related workflows - Required • 2+ years of experience in administrative support, operations, customer support, or a related field • Strong attention to detail with proven organizational and time-management skills • Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently • Willingness and ability to learn operational workflows and identify root causes quickly • Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues • Solid written, verbal, and interpersonal communication skills • Ability to operate effectively in a fast-paced, evolving environment • Comfortable with ambiguity and adaptable within a rapidly growing startup • Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms
Responsibilities
• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement • Review and respond to internal escalation requests in a timely and accurate manner • Perform data entry and process requests for Phil’s regional partners • Contact partners to resolve issues that may impact a successful client, patient, or partner experience • Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies • Review script-level issues to ensure proper processes were followed and correct errors as needed • Triage, resolve, and respond to order-related escalations and one-off requests • Identify errors, understand operational workflows, and take action to unblock prescriptions • Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.
Benefits
• $20 – $24 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What are your salary expectations for this role? • What is interesting to you about working at Phil? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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