Phil - Partner Support Specialist

Remote - USA *1w ago

Remote Mid NA Logistics Support Specialist Documentation Customer Relations Project Coordination

Requirements

• Prior pharmacy technician experience or direct experience working with prescription-related workflows - Required • 2+ years of experience in administrative support, operations, customer support, or a related field • Strong attention to detail with proven organizational and time-management skills • Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently • Willingness and ability to learn operational workflows and identify root causes quickly • Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues • Solid written, verbal, and interpersonal communication skills • Ability to operate effectively in a fast-paced, evolving environment • Comfortable with ambiguity and adaptable within a rapidly growing startup • Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

Responsibilities

• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement • Review and respond to internal escalation requests in a timely and accurate manner • Perform data entry and process requests for Phil’s regional partners • Contact partners to resolve issues that may impact a successful client, patient, or partner experience • Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies • Review script-level issues to ensure proper processes were followed and correct errors as needed • Triage, resolve, and respond to order-related escalations and one-off requests • Identify errors, understand operational workflows, and take action to unblock prescriptions • Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.