sprinter-health - Care Navigator
Requirements
• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment • Proven ability to work independently in a high-volume, fast-paced environment • Adapt quickly to evolving workflows, tools and priorities • Strong critical thinking and problem-solving skills • High level of emotional intelligence and empathy in patient interactions • Experience working with social determinants of health (SDoH) or community resource navigation preferred • Excellent written and verbal communication skills • Experience managing multiple communication channels (phone, email, chat, etc.) • Strong organizational skills and attention to detail • Ability to manage competing priorities while maintaining performance and quality • Startup or high-growth environment experience is a plus • Fluency in Spanish is preferred but not required
Responsibilities
• Conduct high-volume outbound calls to engage patients and schedule healthcare services • Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care • Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access) • Conduct patient assessments to understand clinical, social, and logistical barriers to care • Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them • Build trust with patients and caregivers through clear, empathetic, and effective communication • Proactively follow up with patients to ensure completion and close gaps in care • Manage multiple workflows simultaneously while maintaining accuracy and attention to detail • Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards • Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences • Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified • Support additional projects and initiatives as needed • Drive patient engagement and completion of care through strong communication and follow-through • Navigate complex patient scenarios, including both clinical coordination and social barriers • Balance efficiency with a high-quality, empathetic patient experience • Take full ownership of outcomes, not just tasks • Flexibility, humility, and a sense of humor are your key personality traits • You are a strong and personable communicator • You excel at last minute problem solving and out of the box thinking • You are highly organized and love to follow a process • You have experience working in an on-demand service or healthcare environment • You thrive in a fast paced, high pressure environment
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