Oddball - Tier 2 Support Specialist
Requirements
• 5+ years of experience providing technical or application support in a helpdesk, operations, or platform support role • Strong communication skills and ability to assist both technical and non-technical users • Familiarity with ticketing systems and basic troubleshooting across web applications or SaaS platforms • Ability to work within Agile teams and support iterative delivery environments • Comfort operating in a regulated or federal environment with structured processes and documentation expectations • Performs other related duties as assigned • Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance. • Education: • Bachelor’s Degree or equivalent work experience
Responsibilities
• Provide Tier 2 platform support, including troubleshooting access, configuration, and messaging workflow issues • Triage incoming requests and incidents, escalating technical problems to engineering teams as needed • Support Agile delivery teams by tracking tickets, documenting resolutions, and assisting with release readiness activities • Maintain clear documentation, FAQs, and runbooks to improve support efficiency and user experience • Assist with platform administration tasks such as user onboarding, permissions updates, and environment checks • Collaborate with product owners and stakeholders to clarify support needs and identify recurring issues
Benefits
• Tech & Education Stipend • Comprehensive Benefits Package • Company Match 401(k) plan • Flexible PTO, Paid Holidays • At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level. • United States Wage Range: $50,000 - $85,000
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