saturn - Partner Support

London, England, United Kingdom+ Equity4mo ago

In Office EMEA Wealth Management Fintech Support Specialist Documentation

Requirements

• 0-18 months of experience in any customer--facing, support, or operations role • A clear communicator - you write well, you're patient, and can explain with clarity • Naturally organised and reliable • Curious about technology and how products work • Comfortable with ambiguity • Care in every interaction • Any exposure to financial services, wealth management, or fintech • What Values We’re Looking For and what you can expect the Saturn team to be: • Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress. • Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises. • Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions. • Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress. • Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes. • Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality.

Responsibilities

• Be the first point of contact for customer experience • Troubleshoot product issues and work with Product Operations and Engineering to ensure these aren't recurring • Help onboard new firms to the platform, guiding users through setup, features, and best practices • Build and maintain help documentation, FAQs, and support resources • Spot patterns in support queries and feed insights back to Product Operations and Engineering • Track and manage support tickets with discipline • Support the broader Partnerships team with operational tasks, customer comms, and ad hoc projects

Benefits

• Equity options mentioned as part of compensation ("earn equity"). • Paid time off (PTO) is a benefit provided by Saturn for employees and Partner Support roles, although specific details are not given. • Remote work options might be available for Partner Support roles at Saturn to accommodate various needs and preferences of employees.