meridianlink - Client Support Specialist II

• Coordinate with internal departments to resolve client issues and follow through until completion. • Handle inquiries using judgment and basic decision-making authority to resolve customer concerns. • Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates. • Provide information about products and services, answer questions, and resolve client issues. • Complete activities supporting implementation of procedures. • Ensure inquiries are properly followed up on and resolved. • May fill in for a supervisor during staff or customer meetings. • Qualifications / Knowledge, Skills & Abilities • Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred • Solid interpersonal, written, and verbal communication skills required • Self-motivated, highly organized individual with strong attention to detail • Prior Technical Support and/or Customer Service experience required • Familiarity with credit application, loan, underwriting, and credit scoring processes a plus