New Era Technology - UC Support Specialist, Tier 1

• 3-5 years’ experience as a UC Support Specialist, with strong VOIP and Networking skills • Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching. • Advanced technical knowledge of current network hardware, protocols, and internet standards. • Strong background with ticketing systems and tracking work. • 2+ years in a customer facing role, MSP preferred. • 2+ years working with SaaS products. • Experience with MSP tools like ITGlue and Connect Wise Manage are a bonus. • EXPECTED HOURS OF WORK: Full-time position working 40 hours per week, plus being a part of the On-Call rotation.  On-Call rotation is approximately 1 week out of every 6 – 7 weeks. Overtime hours may be required. • EXPECTED HOURS OF WORK: • TRAVEL: Travel is required, but only occasionally, and is less than 15%. • TRAVEL: • Below is the pay range of this position for considered candidates based on qualifications and experience. • $31.25 - $33.65 USD • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com