civitech - Client Success Support Specialist

• Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX. • It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply. • Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. • Since its founding in 2019, over 500 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy. • The Client Success Support Specialist will onboard and support clients leveraging our civic tools and data—and, as a result, join our team in working to mobilize voters and constituents to take action at every level of government. • Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding. • Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements. • Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools. • Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients. • Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service. • Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout. • Develop and update user-facing support documentation, including video content, help articles. • Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software. • Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product. • Serve as an internal voice and advocate for our customer base and end users.