Amplemarket - Junior Product Support Specialist
Requirements
• You’re eager to start or transition into a career in tech and enjoy helping people solve problems. • You communicate clearly and confidently in English (proficiency is mandatory for this role). • English • You’re curious, proactive, and thrive in fast‑paced, collaborative environments. • You stay calm under pressure and approach challenges with persistence and creativity. • You’re based in the Americas and can work comfortably within U.S. time zones. • Americas • U.S. time zones • Any prior experience in customer‑facing roles (support, service, retail, hospitality, etc.). • Familiarity with tools like Zendesk, HubSpot, or Intercom — or an eagerness to learn them. • Experience working remotely or within distributed teams.
Responsibilities
• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues. • Learn our product inside and out to help users find solutions and make the most of key features. • Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform. • Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier. • Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.
Benefits
• Nice work environment • Competitive Salary • Health Insurance • Annual Company Trip in a secret location • Amplemarket is committed to creating an inclusive employee experience for all. • Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!
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