Wheely - Trainer

London, England, United Kingdom3w ago

In Office Mid EMEA Training Specialist Google Slides Coaching

Requirements

• Passion for engaging facilitation & training others. • 2+ years of experience in delivering group training • Successful track record of delivering engaging training with an emphasis on meeting exacting standards that will be valued by customers. • Working knowledge of Google Slides/PowerPoint for using training materials. • Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry • Passion for developing others and bringing out the best in people • Exceptional communication skills, both verbal and written. • Passion for luxury vehicles and a knowledge of their specifications is a plus

Responsibilities

• Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team. • Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings and quality checks • Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.

Benefits

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice • Competitive Salary and quarterly KPI-based bonus • Private medical and dental insurance • Life and critical illness cover • Best-in-class equipment • Monthly credit towards Wheely journeys • Cycle to Work scheme • Professional development stipend • All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice