OpenTable - Onboarding Specialist (Remote)
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Requirements
• 4–5 years of professional experience, specifically in implementation, customer success, or a high-level hospitality management role. • Experience or proficiency in using AI tools (e.g., LLMs, automated workflow tools) to enhance productivity and work quality. • Demonstrated experience training non-technical customers on software or technical products. • Strong proficiency in remote collaboration tools (e.g., Zoom, Salesforce, or equivalent CRM). • Good phone skills and tele-presence required for effective training and implementation. • Bachelor’s degree, university degree, or equivalent practical/professional certification. • Direct experience working in a restaurant environment (Manager, Maitre D', or Lead Host). • Experience with web-based integrations or widget deployments. • Experience with software implementation, SaaS platforms, or POS (Point of Sale) systems.
Responsibilities
• End-to-End Implementation: Own the full onboarding lifecycle for a high volume of restaurant partners, guiding them from initial sale through software configuration to a successful go-live. • Consultative Configuration: Analyze unique restaurant business needs to customize OpenTable Core and Basic applications, ensuring the system is optimized for their specific floor plans and guest flow. • AI-Driven Efficiency: Utilize internal AI assistants and automation tools to streamline data entry, generate customized training outlines, and reduce manual administrative tasks, increasing your capacity for high-touch consulting. • Expert Training Delivery: Conduct engaging remote training sessions for key restaurant staff, translating technical features into actionable operational wins using phone and online tools. • Project Pipeline Management: Independently manage a dynamic queue of implementations, balancing speed and quality to consistently meet or exceed time-to-onboard benchmarks. • Technical Integration: Coordinate with restaurant staff and third-party providers to deploy the OpenTable booking widget and ensure seamless digital connectivity. • Cross-Functional Collaboration: Partner with Sales, Customer Success, Customer Support, and Billing teams to proactively resolve roadblocks and eliminate customer difficulties during the transition. • Process Evolution: Identify trends in the onboarding journey and contribute ideas to refine global program content, scheduling workflows, and implementation playbooks.
Benefits
• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance
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