Solutions Engineer
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Requirements
• Strong understanding of system architecture, APIs, and integrations • Hands-on experience with REST APIs, webhooks, and third-party platforms • Familiarity with data models, SQL, and how data moves across systems • Working knowledge of at least one programming or scripting language (e.g., Python, JavaScript, Java, Go) • Experience with cloud platforms (AWS, GCP, or similar) • Communication & Mindset • Exceptional communication skills- you can clearly explain technical concepts to any audience • Consultative, customer-first approach with strong problem-solving instincts • Comfortable navigating ambiguity and wearing multiple hats in a fast-growing environment • Energized by building trusted relationships and helping customers succeed
Responsibilities
• Lead technical discovery to understand workflows, constraints, and success criteria. • Design end-to-end solutions spanning integrations, data flows, and system architecture. • Produce clear technical diagrams and solution documentation for stakeholders alignment. • Partner with Sales as the technical lead on complex deals. • Deliver tailored product demos to communicate Jump’s value effectively. • Address questions around architecture, security, data models, and integrations. • Own technical components of RFPs, RFIs, and security reviews. • Advise on and support integrations using APIs, webhooks, and third-party systems. • Collaborate with Engineering to validate feasibility and scope custom solutions for complex implementations. • Guide customers and partners on integration best practices. • Scope and lead proofs of concept (POCs) for strategic prospects. • Act as an escalation point for technical issues during implementation phases. • Ensure smooth handoffs from Sales to Customer Success and Implementation teams. • Share structured customer feedback with Product and Engineering, influencing the roadmap based on recurring needs and patterns. • Improve pre-sales tooling, demo environments, and technical documentation for better engagement strategies.
Benefits
• Lead technical discovery to understand customer workflows and constraints. • Design end-to-end solutions for integrations, data flows, and system architecture. • Produce clear technical diagrams and solution documentation. • Partner with Sales as the technical lead on complex deals. • Deliver tailored product demos that communicate Jump’s value to various audiences. • Address questions around architecture, security, data models, and integrations. • Own technical components of RFPs, RFIs, and security reviews. • Advise on and support integrations using APIs, webhooks, and third-party systems. • Collaborate with Engineering to validate feasibility and scope custom solutions for complex implementations. • Guide customers and partners on integration best practices. • Scope and lead proofs of concept (POCs) for strategic prospects. • Act as an escalation point for technical issues during implementation phases. • Ensure smooth handoffs from Sales to Customer Success and Implementation teams. • Share structured customer feedback with Product and Engineering, influencing the roadmap based on recurring needs and patterns. • Contribute to improving pre-sales tooling, demo environments, and technical documentation.