Armada - Director, Business Systems
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Requirements
• Experience supporting complex operational workflows such as inventory, supply chain, procurement, asset lifecycle, field operations, or other “real-world” operational systems. • inventory, supply chain, procurement, asset lifecycle • Experience with GTM tooling such as CPQ, forecasting, sales engagement, territory/planning, or customer success platforms. • Familiarity with revenue workflows and controls (e.g., billing, collections, revenue recognition concepts). • Comfort prototyping or validating logic using SQL and/or scripting (Python), or partnering deeply with technical teams to do so. • Experience implementing security/compliance controls in business systems environments (audit readiness, access governance). • Relevant certifications (nice-to-have): Salesforce Admin/Architect, NetSuite, Workday, PMP/Agile, iPaaS platform certs.
Responsibilities
• Business Systems Strategy & Ownership • Own the multi-year vision and roadmap for Armada’s enterprise application ecosystem (e.g., ERP/Finance, CRM & GTM stack, HRIS, and adjacent tools for billing, procurement, support, and business operations). • Run Business Systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience. • Ensure system design supports clean, auditable processes and reduces operational overhead. • Architecture, Integrations & Data Foundation • Define and govern how systems connect—APIs, iPaaS, middleware, data warehouse/lakehouse patterns, and master data management. • Partner with data/engineering teams to enable trustworthy reporting and analytics, with clear definitions for core objects (customer, product, asset, subscription, employee, etc.). • Automation & AI-Enabled Workflows • Identify opportunities to eliminate manual work with automation (workflows, orchestration, document processing, approvals, self-service). • Where appropriate, enable AI-assisted internal workflows (e.g., routing, summarization, exception handling, reconciliation support, employee self-service), while maintaining strong security and governance. • Operational Rigor, Security & Compliance • Establish the operating model: intake, prioritization, documentation standards, testing, release/change management, training, and post-launch support. • Own system controls: role-based access, audit trails, segregation of duties, and data protection practices. • Partner with security/compliance stakeholders to support audits and future readiness (e.g., SOC 2 / SOX-aligned controls as needed). • Vendor & Portfolio Management • Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy. • Drive cost-effective platform decisions without sacrificing scalability or security. • Team Leadership (M5 Scope) • Build and lead a high-impact Business Systems team. • Coach and develop the team, set clear expectations, and create a culture of high ownership, strong partnership, and pragmatic execution. • 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope and ownership. • 10+ years • Demonstrated experience owning and scaling core systems across multiple functions (Finance, GTM, People, Operations). • CRM (e.g., Salesforce, HubSpot) • ERP/Finance (e.g., NetSuite, SAP, Oracle) • HRIS/ATS (e.g., Workday, Rippling, Greenhouse) • Proven track record delivering cross-functional programs: implementations, integrations, process redesign, and adoption at speed. • Solid integration and data fluency (APIs, iPaaS like Workato/Boomi/MuleSoft, data quality concepts, reporting needs). • Strong change management instincts: you can bring stakeholders along, drive adoption, and create durable operating habits. • Excellent executive communication and stakeholder management—able to translate between business outcomes and technical implementation.
Benefits
• For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request). • We use a geographic pay structure based on cost-of-labor markets. • Tier 1 (e.g., SF Bay Area, NYC, Seattle): $199,830 - $249,780 • Tier 1 (e.g., SF Bay Area, NYC, Seattle): • Tier 2 (most U.S. metro areas): $173,760 - $217,200 • Tier 2 (most U.S. metro areas): • Final compensation will be determined by experience, scope, and level, and may vary from the posted range. • Competitive base salary and equity • Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 14 paid company holidays per year • $173,760—$217,200 USD • You're a Great Fit if You're • A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge • A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude • Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company • A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda • Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you • Equal Opportunity Statement
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