TTEC Digital - Director of Engineering

• 10+ years engineering leadership in SaaS or platform companies; at least one stint scaling an org from 30 IC engineers — ideally in a startup or startup-speed environment. • Delivery-first track record: shipped on aggressive timelines at a weekly cadence without letting quality slip. You can point to the dates you hit. • Hands-on enough to read Go, Python, and TypeScript and call architecture out in review — you have not stopped being an engineer. High-level engineers respect you because of it. • Strong working knowledge of the modern AI stack — LLMs, SLMs, RAG, knowledge graphs, agents, fine-tuning/training, eval. Not a researcher, but you can engage on all of it, make build-vs-buy calls, and smell a bad AI design. • Captures business requirements from executives and customers and translates them into technical needs the squads execute — you're the bridge, in both directions. • Change is your default state: you re-plan around shifting tech and priorities quickly and manage the team through it without drama. • Loves hiring. Has a bar and holds it. Can tell an A from a B from a C in 30 minutes. • Drives AI-assisted engineering (Claude Code-class tooling) across the org as a velocity multiplier — and measures the gain.