Ramp - Software Engineer, Production Engineering

• Production Engineers at Ramp are full software engineers who happen to specialize in infrastructure. You write production code, you own systems end-to-end, and you drive technical outcomes across the organization — not just within your team. • full software engineers who happen to specialize in infrastructure • Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack — owning the systems that handle real financial transactions at scale. • Build and operate critical infrastructure • Drive architectural change — not just flag problems. When you surface a reliability or scalability issue, you own the path forward: you propose the solution, find the owners across engineering, and stay in until it's resolved. • Drive architectural change • Partner with product teams at the design phase — reviewing architectures, embedding golden paths, and making it easy to build correctly the first time. • Partner with product teams • Build Ramp's next level of scale — you'll be a hands-on contributor to the most consequential infrastructure shift happening right now: our move to a cellular architecture, enabling Ramp to scale, reach international markets, operate in highly regulated and constrained environments (e.g. FedRAMP), and deliver on enterprise-grade SLAs. • Build Ramp's next level of scale • Enable AI-native engineering — as Ramp builds increasingly AI-powered products, PE is the team that makes sure the platform can support them. You'll proactively partner with product teams on AI infrastructure patterns, define the golden paths that turn one-off solutions into reusable foundations, and stay ahead of emerging challenges before they become blockers. • Enable AI-native engineering • Build developer tooling and self-service infrastructure — so that other teams can answer their own questions (cost, performance, reliability) without involving PE. • Build developer tooling and self-service infrastructure • Participate in on-call rotation — and more importantly, use every incident as a signal to eliminate the root cause, not just resolve the symptom. • Participate in on-call rotation • Lead across the company — PE doesn't just review designs or show up when called. We proactively initiate cross-team architectural reviews, and we take full ownership of company-wide reliability and scalability initiatives: identifying the problem, proposing the solution, aligning the stakeholders, and staying in until it's done. • Lead across the company • What We Look For • We don't hire for a checklist. We hire for the instincts that make someone exceptional on this team. • The mindset we're looking for: • You can't walk past something broken without wanting to fix it — and you don't stop at the workaround. You find the root cause and eliminate the class of problem. • You think in systems, not tasks. You understand that "fixing the bug" is step one; making it so the bug can't happen again is the job. • You move with urgency but without chaos. You know when to go fast and when to slow down and do it right. • You treat product teams as your users. You build for them, communicate with them proactively, and measure success by how much faster they can ship. But you're also an owner — when something is broken or blocking, you don't wait to be asked. We win when our customers win. • You leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state; you leave it in a better one. • You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am.