folio - Software Engineer, Forward Deployed

• Drive end-to-end implementations and solutions: Partner directly with our hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools. • Own the customer technical journey: Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. You’ll understand user pain points, scope product specs, and design and build software. • Build scalable integration frameworks: Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs. • Enable rapid onboarding: Contribute to our hotel onboarding initiative by identifying patterns across implementations and building features that reduce time-to-value for new partners. • Shape the product roadmap: Surface unmet needs from your direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers. • Develop strategic partnerships with our sales and go-to-market-teams: Work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels for Folio. • WORKING AT FOLIO • Folio is a Ruby on Rails app with Typescript Node.js automations deployed to AWS. • Our engineering team meets daily for standup (except Friday) and otherwise keep meetings to a minimum. • We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners. • For the most part, we rely on Google Meet, GitHub, Linear, Notion, and Slack to make decisions and get things done day-to-day. • Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace. • Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit. • Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together. • Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.