coastal - Financial Operations Program Manager
Requirements
• Five (5) or more years of experience in banking, fintech, payments, treasury, consulting, financial operations, or Banking-as-a-Service (BaaS). • Strong understanding of banking operations, payment systems and funds flows, including ACH, FedNow, Fedwire, RTP, card networks, settlement, returns and disputes. • Experience designing, implementing, and continuously improving reconciliation processes, financial control frameworks, and operational procedures. • Experience supporting SOX controls, internal controls, audits, or regulatory examinations within a regulated financial services environment. • Strong analytical and problem-solving skills with the ability to translate complex operational challenges into scalable business solutions. • Experience analyzing large transactional datasets using SQL and modern data platforms (preferably Databricks) with a strong understanding of data pipelines and ELT workflows.. • Experience designing automation, reporting solutions, and technology-enabled process improvements. • Experience leveraging AI tools to improve analysis, documentation, reporting, and operational efficiency. • Experience with Python, APIs, workflow automation, or low-code/no-code platforms is preferred. • Advanced Microsoft Excel skills, including Pivot Tables, Power Query, complex formulas, and large dataset analysis. • Demonstrated ability to lead cross-functional initiatives and collaborate effectively with Product, Engineering, Finance, Risk, Compliance, and Operations teams. • Excellent written, verbal, organizational, and project management skills with the ability to manage multiple priorities in a fast-paced environment. • Bachelor's degree in Business, Finance, Accounting, Information Systems, Computer Science, Data Analytics, Engineering, or equivalent experience. • HOW YOU’LL THRIVE AT COASTAL • Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development. • Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. • Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. • Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box. • Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder. • Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence. • BEING YOU AT COASTAL
Responsibilities
• Financial Operations & Operational Excellence • Design and optimize partner funds flows and operational controls that support new products, strategic initiatives, and the Bank's Banking-as-a-Service ecosystem. • Design reconciliation processes that minimize manual intervention and eliminate unreconciled transactions through automation and data integrity. • Lead the investigation and resolution of complex financial and operational issues across the Bank's BaaS partner portfolio. • Analyze financial operations, reconciliations, and partner activity to identify root causes, operational risks, and opportunities for improvement. • Partner with Product and Engineering to design automation, reporting, and scalable operational solutions. • Perform operational analyses, and control validations during partner implementations, escalations, audits, and other critical business events. • Technical Solutions & Analytics • Analyze operational and financial data using advanced Excel, SQL, and business intelligence tools. • Design reporting, automation, and technology-enabled solutions that improve scalability, operational efficiency, and data quality. • Leverage AI and emerging technologies to accelerate analysis, documentation, reporting, and decision-making. • Translate business requirements into scalable technical solutions by partnering closely with Product and Engineering. • Strategic Program Delivery • Lead cross-functional initiatives across Financial Operations, Product, Engineering, Finance, Risk, Compliance, and external fintech partners. • Partner with Product and Engineering to ensure operational, accounting, reconciliation and reporting readiness before new partner launches. • Drive root cause resolution with external partners, ensuring reconciliation breaks, data quality issues, and operational deficiencies are identified, communicated and resolved promptly. • Simplify complex operational challenges by designing scalable, repeatable business processes. • Develop business requirements, SOPs, process documentation, and implementation plans.
Benefits
• We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include: • Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. • Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions. • Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. • Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly. • Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. • Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury. • Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. • 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future. • Paid Time Off: Generous vacation and sick leave policies to support your time away from work. • Holidays: Enjoy 11 paid holidays throughout the year. • Check out our benefits on our careers site https://jobs.ashbyhq.com/coastal!! • PHYSICAL DEMANDS • The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee must be able to: • Sit for extended periods of time. • Stand for extended periods of time. • Perform repetitive finger, hand, and arm movement. • Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. • View and read computer screens for extended periods. • Occasionally stoop, kneel, crouch, or crawl. • Occasionally lift or move up to 10 pounds.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT