foundationhealthcareers - Implementation Manager
Requirements
• 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology • Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment • Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems • Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them • Strong health system domain expertise • Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7) • Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution • Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently • Comfortable operating in ambiguity with a proactive, ownership-oriented mindset • Proven track record managing multiple concurrent implementations against tight deadlines • Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates) — especially those who have transitioned into healthcare technology • Epic certifications, implementation and/or integration experience • Familiarity with Atlassian products — Jira, Confluence, Loom • Knowledge of Agile software development processes and fundamentals • Project Management certification (PMP, PgMP, PMI-ACP, or equivalent)
Responsibilities
• Implementation Execution & Delivery • Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome • Execute against established implementation methodology and playbooks, contributing improvements as you learn what works • Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through • Coordinate internal resources and external partners to ensure smooth, on-time delivery • Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution • Customer Relationship Management • Serve as the primary point of contact for your customers throughout the implementation lifecycle • Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers • Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence • Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery • Cross-Functional Collaboration • Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation • Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap • Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team
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