clarium - Implementation Director
Requirements
• 4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments • Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity • Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate • A track record of building structure where none existed — implementation plans, risk frameworks, status reporting — with the ability to build aspects of Clarium's playbook and make them repeatable • WHAT YOU GET AT CLARIUM
Responsibilities
• Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation • Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk • Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams • Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management • Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision • Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products • Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer • Incentive Stock Options proportionate to your salary • Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time • Unlimited PTO • Top-tier health, vision, and dental benefits
Benefits
• The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente. • Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.
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