Interrahealth - Implementation Specialist
Requirements
• High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role • Proficient in the use of Microsoft Office Suite • Excellent verbal and written communication and presentation skills • Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence • Detail oriented with the ability to multitask and manage time • Must be able to work independently while being a proactive team member • Excellent project management, problem solving, influencing, and interpersonal skills • Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines • You probably won’t enjoy this role if: • You expect to only manage a specific book of business as the workload may vary • You don’t enjoy being a cross-departmental communicator
Responsibilities
• Complete implementation and setup steps for newly signed customers within our product • Interpret customer agreements to set up the implementation process • Work closely with the development team on setting up technical integrations and configurations as needed • Create documentation and training materials to provide support for customers and product end users • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals • Respond to customer queries in a timely and accurate way, via phone, email, or chat • Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions • Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines • Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations • Effectively work with other departments to meet or exceed customers’ expectations • Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer • Drive internal business owners to thoughtful and timely resolution and responses • Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations • You enjoy working with a wide range of different clients
Benefits
• $66,420.75 – $88,561.00 • Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • This job has application limits • Note: To ensure candidates are applying to relevant roles based on their skills, we have set up limits to the number of times candidates can apply to a role: • Candidates may not apply more than 3 times in any 120 day span for any role • Candidates may not re-apply to the same role within 120 days • Candidates may not re-apply to any role within 90 days • Legal Full Name • or drag and drop here • Are you legally authorized to work in the United States? • Will you now or in the future require visa sponsorship for employment in the United States? • As part of our hiring process, we may record interviews for the purpose of evaluating your qualifications, reviewing your responses, and ensuring fairness throughout the hiring process. Please indicate your consent to record your interview by selecting yes or no. Note: If you select "no consent", this will have no bearing on your candidacy. • Do you agree to allow Interrahealth to contact you about job opportunities for up to 1 year? • Submit Application
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