Lavendo - Implementation Manager, Data Privacy (DC)
Requirements
• Bachelor's degree in Business, Computer Science, or related field • 3-5 years of experience in customer support, customer success or implementation management in Enterprise SaaS or technology companies • Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.) • Excellent communication and interpersonal skills • Problem-solving and analytical abilities • Ability to work from the office in Falls Church, VA, 3 times per week • Key Success Drivers • High ethical standards, honesty, and transparency • Proactive, energetic, involved in company life, and provides feedback • Customer-centric approach • Comfortable working in a fast-changing startup environment • Commitment to data privacy
Responsibilities
• Onboarding new customers and ensuring successful implementation of solutions • Developing and maintaining strong relationships with assigned accounts • Providing product training and support to customers • Monitoring customer health and addressing issues proactively • Collaborating with internal teams to improve customer experience • Tracking and reporting on key performance metrics • Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets
Benefits
• Estimated Compensation $90K – $125K • Offers Bonus • Fully covered medical, dental, and vision; 401(k); PTO; relocation assistance • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please provide your city, region/state and country of tax residency. This information is required for proper tax withholding and compliance. • Our client for this position may offer visa sponsorship to candidates currently residing in the U.S. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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