Cordance - Implementation Specialist
Requirements
• · Bachelor's degree in Business, Information Systems, Computer Science, or equivalent combination of education and experience. • · 3+ years of experience in software implementation, customer onboarding, technical support, professional services, or a related field. • · Experience managing multiple customer projects simultaneously. • · Strong understanding of software implementation methodologies and business process analysis. • · Experience implementing SaaS or cloud-based software solutions. • · Experience with field service management, ERP, or construction software. • · Experience with Microsoft SQL Server, Microsoft Azure, and cloud-hosted SaaS applications. • · Familiarity with OpenVPN, Azure VPN, APIs, software integrations, data synchronization, and remote customer training. • Core Competencies • · Works independently with minimal supervision while managing multiple priorities and customer commitments. • · Collaborates effectively across cross-functional teams. • · Represents FieldConnect professionally during customer engagements. • · Customer relationship management • · Project management • · Presentation and train-the-trainer delivery • · Business process analysis • · Technical troubleshooting • · Microsoft Azure and SQL proficiency • · Adaptability and continuous improvement • Travel Expectations • Most customer engagements are performed remotely. The Implementation Specialist should be prepared to travel for multi-day onsite customer implementations or professional services engagements when business needs require. Current travel expectations are generally less than 10% annually, although travel may vary based on implementation volume and customer requirements. • Work Environment • · Primarily remote work environment with frequent Microsoft Teams meetings and virtual customer interactions. • · Occasional multi-day travel to customer sites for implementation, training, and go-live support. • · Ability to work independently while collaborating effectively across cross-functional teams. • Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Responsibilities
• Customer Implementations • · Lead remote software implementation projects from kickoff through successful go-live, serving as the primary project manager throughout the implementation lifecycle. • · Manage multiple implementation projects by coordinating customer activities, internal resources, project schedules, deliverables, budgets, and communication. • · Conduct discovery sessions to understand customer business processes, operational workflows, and implementation requirements. • · Configure the FieldConnect platform and coordinate ERP integration, data validation, user acceptance testing, and production readiness activities. • · Develop and maintain project plans, implementation documentation, and customer deliverables while proactively identifying and mitigating project risks. • · Guide customers through FieldConnect's implementation methodology, including discovery, solution design, configuration, training, testing, go-live, and transition to Customer Success. • · Develop and deliver implementation training using a train-the-trainer methodology for customer administrators, super users, and project teams. • · Create customer training materials and implementation documentation. • · Drive customer readiness and adoption by preparing customer teams for a successful production launch. • · Deliver billable and non-billable professional services for existing customers, including additional training, workflow analysis, and software configuration. • · Install, configure, and deploy additional FieldConnect modules and functionality. • · Perform implementations for additional customer locations, branches, divisions, or business units. • · Develop and deploy custom forms, reports, and other customer-specific configurations. • · Estimate effort, document project requirements, and manage project scope for assigned professional services engagements. • · Document completed work and customer deliverables to support project delivery and billing. • · Coordinate professional services projects with customers and internal teams. • Cross-Functional & Technical Support • · Assist the Sales team with product demonstrations, technical discovery, implementation planning, and Statements of Work. • · Support Technical Support with complex customer issues requiring advanced product knowledge. • · Document customer business requirements and enhancement requests for Product Management and Development. • · Participate in software testing, quality assurance, and release readiness activities. • · Assist with the administration and maintenance of demonstration, testing, and production environments. • · Support internal IT initiatives related to Microsoft Azure, application environments, secure connectivity, and operational systems. • · Contribute to implementation standards, documentation, and continuous process improvement.
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