meridianlink - Implementation Project Manager

• Schedule and lead the all major milestone meetings including Kick-Off, UAT Kick-Off and Transition to Support. • Review the scope of work established by Sales and build the corresponding project timeline. • Hold weekly status calls with customers and hold them accountable to agreed-upon timelines, deadlines, and deliverables. • Hold internal syncs across teams as necessary throughout the project. • Track and manage ticket progress in JIRA and escalate as necessary. • Manage and maintain the project timeline in Smartsheet. • Serve as the first point of escalation for issues within the project, customer-facing or internal. • Evaluate and communicate project risk to stakeholders. • Provide regular project status updates to their Services Manager. • Lead and coordinate with Implementation Analysts (IAs) as part of the project team. • Monitor internal documentation and recommend improvements. • Qualifications: Knowledge, Skills, and Abilities • The role will support seasoned peers and management on difficult to complex aspects of the position. • Career-development professional within the subject area. • Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment. • Strong proficiency with Microsoft Office 365, including Excel and PowerPoint. • Ability to lead critical conversations with customers and maintain executive presence when engaging senior stakeholders.