CoLab Software - Senior Implementation Specialist
Requirements
• Must-haves: • 2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred) • Technically strong — engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting • Proven ability to train and enable users on complex technical products\ • Business acumen alongside technical depth — you can speak to an engineering director about review cycle efficiency and you can walk an admin through SSO configuration • Experience managing enterprise deployments or large-scale rollouts • Strong communication skills — can explain technical concepts clearly to both engineers and executives • Self-directed and organized — you'll be building this function with autonomy • Collaborative by default — you thrive in environments where success is shared, context flows freely, and you're expected to work across team boundaries every day • Nice-to-haves: • Experience with PLM systems (Windchill, Teamcenter, Enovia), CAD tools (CATIA, NX, Creo, SolidWorks), or engineering collaboration platforms • Background in manufacturing, aerospace, automotive, or industrial design industries • Previous customer-facing role at a technical B2B SaaS company • Experience building onboarding programs or training curriculum from scratch • Prior experience organizing and managing project deliverables and timelines
Responsibilities
• Guide customers from contract to confident adoption • Partner with the CSM to run a seamless transition from sales — aligning on customer goals, success criteria, and any context from the deal cycle that shapes how onboarding should be structured • Lead kickoff calls, training sessions, and launch coordination, tailoring the approach to each customer's specific use cases (design review, supplier collaboration, internal reviews) • Configure customer environments: integrations, SSO, workspace setup, user permissions • Define and track onboarding milestones with clear timelines, holding customers accountable to launch goals while keeping the CSM looped in on progress and risks • Ensure customers hit their first value milestone — not just "go live" but demonstrably using CoLab in their workflowsConnect customers to CoLab Academy resources and self-serve learning paths that reinforce what's covered in live training and support continued adoption after the implementation engagement wraps • Navigate complex enterprise deployments • Support large-scale rollouts (100+ users, multi-site deployments, global teams), adapting the onboarding approach based on customer complexity, readiness, and organizational dynamics • Navigate multi-stakeholder environments — champion identification, executive alignment, and managing competing priorities across engineering, IT, and procurement teams • Partner with customer IT teams on integration requirements (PLM systems like Windchill, Teamcenter, or Enovia; SSO; data migration) • Build the onboarding function • Create repeatable playbooks, templates, and processes based on patterns across customer implementations • Document best practices, training methodologies, and configuration guides • Identify opportunities to scale: where can we automate, where do customers consistently struggle, where should live delivery shift to self-serve education? • Partner with Customer Education to ensure implementation learnings flow into scalable content — the friction you see in live deployments should directly shape what gets built in CoLab Academy • Partner with Product and Customer Success to improve the end-to-end onboarding experience — feeding customer insights into product roadmap decisions and in-app guidance • Support AI and emerging use cases • Help customers prepare for AI-powered features: governance requirements, data readiness, workflow design • Guide customers through technical requirements unique to new capabilities and their deployment context • Serve as the voice of customer onboarding needs back to Product and Engineering, translating real-world implementation friction into actionable product feedback
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT