leap - Senior Technical Implementation Manager
Requirements
• Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred. • 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup. • Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes. • Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations. • Prior client-facing experience in technical account management, project management (PMP certified), and implementation. • Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana). • Analytical mindset; adept at diagnosing data and integration issues. • Excellent communicator able to engage with both technical and non-technical stakeholders. • Strong organizational skills; able to manage multiple concurrent implementations. • Independent, resourceful, and comfortable operating in a fast-paced startup environment. • Mission-driven with a passion for transforming U.S. healthcare.
Responsibilities
• Implementation & Configuration • Lead end-to-end technical onboarding of new clients, from scoping through go-live. • Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files. • Manage QA of configurations and file processes to ensure data integrity and accuracy. • Support customer relaunches, expansions, and platform updates. • Client & Stakeholder Engagement • Serve as the primary technical resource for clients and their vendor partners during onboarding. • Translate client requirements into scalable, repeatable solutions. • Build strong client relationships by proactively addressing technical issues and providing clear communication. • Create and maintain internal documentation (PRDs, SOPs, playbooks). • Process Improvement & Scalability • Identify and implement automation opportunities across file processing, data ingestion, and reporting. • Partner with engineering and operations to improve workflows and reduce manual interventions. • Lead remediation efforts for technical failures (root cause analysis, communication, fix validation). • Support Leap's growth by standardizing technical implementation processes. • Success Metrics / Key KPIs • On-time, accurate launches of client implementations. • High client satisfaction scores on technical delivery. • Reduced implementation errors and downstream processing issues. • Increased automation of eligibility/claims/prior authorization files and configuration processes. • Completion of department initiatives that improve scalability.
Benefits
• Estimated Base Salary and Compensation $150K – $175K • Offers Equity • At Leap, we are committed to providing competitive total rewards packages including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What accomplishment are you most proud of achieving in your current or last role? A few lines is best. • Recruiting Privacy Policy • Leap may use Artificial Intelligence with this application. Learn more.
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