infinitus - Implementation Manager
Requirements
• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms. • Demonstrated ability to project manage and deliver client-facing technical projects end to end. • Strong agile and project management skills to deliver customer features in two-week sprints • Hands-on experience working with Salesforce or other CRM platforms. • Exceptional verbal and written communication skills—able to bridge business and technical stakeholders. • Analytical thinker with excellent problem-solving skills and attention to detail. • Comfortable working independently and juggling multiple fast-paced projects in a startup environment. • Experience working with or for pharmaceutical manufacturers or in life sciences technologies • Familiarity with Mulesoft, or similar integration tools • Exposure to AI solutions, digital transformation, or automation in healthcare. • Experience in data integrations with EMR or payor systems.
Responsibilities
• Lead Client Implementations & Pilots • Own the end-to-end delivery for new client integrations and solution pilots. • Translate business use cases into detailed solution plans. • Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards • Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts. • Project Management • Manage multiple concurrent client implementations with structured delivery methodology and clear communication. • Track milestones, risks, and deliverables to ensure predictable outcomes. • Capture learnings and contribute to continuous improvement of the implementation playbook. • Client Engagement • Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices. • Lead technical client conversations and working sessions, representing Infinitus as a domain expert. • Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.
Benefits
• Shape the future of healthcare automation with cutting-edge AI. • Work closely with the world’s top pharmaceutical brands. • Collaborate with a mission-driven team in a high-growth, innovative environment. • Enjoy flexibility, autonomy, and a remote-first culture. • Please Note: the following benefits are for salaried employees • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only) • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture • What to Expect in the Interview Process • Apply & meet our recruiting team • Virtual interviews to showcase your skills • Final onsite loop to meet the team and get to know us better • Chat with our CEO • Curious to Learn More? • Read our Blog https://www.infinitus.ai/blog/ to hear from Infinauts about what we’re building • Discover how our company values (CODES https://www.infinitus.ai/careers/) guide us • Follow our CEO, Ankit Jain https://www.linkedin.com/in/jainankit/recent-activity/all/, for industry updates • We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!
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