second-nature - Implementation Manager
Requirements
• Hands-on experience in PropTech or real estate transactions. • Familiarity integrating AI into onboarding/process workflows. • Experience with CRM, project management, or sales enablement tools (e.g., Salesforce, Monday.com, Gong). • We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
Responsibilities
• Lead clients through the full implementation funnel: discovery → onboarding → activation → handoff. • Conduct thorough discovery to uncover client goals, needs, and potential roadblocks; proactively handle objections. • Deliver targeted training and hands-on guidance with Property Managers for Resident Benefits Package (RBP) setup and usage. • Ensure clients deliver on their commitments and stay on track through the journey. • Partner closely with Sales to ensure alignment on deliverables and expectations. • Build trust and credibility with stakeholders at all levels; communicate tactfully and manage changing expectations. • Manage projects end-to-end: set timelines, coordinate stakeholders, and drive accountability. • Navigate ambiguity effectively, solving problems in fast-paced, evolving environments. • Serve as a process consultant—building, refining, and scaling implementation workflows. • Use tech tools (CRM, automation, AI-powered platforms) to enhance efficiency and client experience.
Benefits
• Base Salary $65K – $70K • Offers Commission • $20K variable for an OTE of $85K- $90K (uncapped) • Please note: to ensure that candidates select the most relevant jobs for their skills, we have set up limits to the number of times candidates can apply. The following limits apply to all roles at Second Nature: • Candidates may not apply more than 3 times in any 60 day span for any job. • Candidates may not re-apply to the same role within 60 days if not presented with an offer. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Why does this opportunity - and working at Second Nature - excite you? • Briefly describe your experience guiding customers through implementation or onboarding in a tech-enabled or transactional business (e.g., SaaS, PropTech, fintech). Yes, we'll read your resume, but sometimes not everything you want to say can fit into those resume bullet points! • What software (CRM, project tools, accounting/PMS systems) have you used to manage implementations? • Be present and engaged during your scheduled working hours. Your specific work schedule will be based on your role and team, but you must be able to start your day at 10 or 10:30 a.m. ET at least one day per week. • Work from a quiet, professional, and distraction-free space. • Have a dependable high-speed internet connection that supports video calls, as we operate with cameras on by default. • Attend our bi-annual company-wide in-person meetings, with all business travel costs reimbursed according to company policy.
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