phil - Senior Implementation Manager
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Requirements
• Bachelor’s degree or equivalent experience • 10+ years of technology-enabled services implementation experience • 5+ years of vendor-side ownership of enterprise implementations • 5+ years managing cross-functional and project-specific teams in a matrixed environment • Demonstrated ability to translate business objectives into technical architecture and operational execution • Strong analytical and problem-solving skills with a data-driven approach to decision making • Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL • Familiarity with AI and LLM applications within technology-enabled service environments • Experience designing implementation processes, documentation standards, and scalable delivery frameworks • Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies • Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences • Ability to travel up to 25%
Responsibilities
• Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design • Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols • Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways • Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures • Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness • Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards • Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows • Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives • Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology • Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum
Benefits
• Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • How many years of experience do you have leading enterprise software or technology-enabled service implementations? • Vendor / SaaS company delivering implementations to external clients • Professional services or consulting firm implementing software solutions • Internal corporate IT implementations only • SFTP / secure file transfer • Flat file integrations • SQL / database queries • None of the above • (Recommended length: 4–6 sentences) • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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