canvas-medical - Implementation Manager
Requirements
• Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech. • Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms. • Ability to reconstructing solutions from fundamental elements to drive radical innovation • Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution • Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly. • Experience collaborating with engineering/product on complex issues. • Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions. • Experience with go-live planning and on-site/virtual launch support. • Experience training clinical staff and building enablement materials. • Familiarity with data migration concepts • Remote position within the United States, with occasional travel to our San Francisco office for team events and customer sites when needed.
Responsibilities
• LEAD IMPLEMENTATIONS END-TO-END • Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live. • Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan. • Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making. • WORKFLOW & CONFIGURATION DELIVERY (CORE PRODUCT) • Partner with client clinical and operational leaders to design and implement workflows aligned to best practices. • Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices. • Guide customers through adoption milestones and ensure usability for end users. • PLUGIN & EXTENSIBILITY DELIVERY (SDK / API) • Confidently navigate API/SDK concepts to unblock workflows, examples: • Walk a developer through generating API keys • Speak to specific API resources and basic error troubleshooting • Translate workflows into SDK-backed solutions • Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.g. Claude code) • Translate customer workflows into plugin requirements and high-level designs • Lead stabilization and transition to ongoing support/customer success team. • Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams. • Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.
Benefits
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