distill - Implementation Specialist | AI GTM Platform
Requirements
• 3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role • Experience onboarding SaaS customers from kickoff through go-live • Strong project management and organizational skills • Comfortable working directly with customers and cross-functional teams • Curious, analytical, and excited to solve ambiguous problems • Comfortable learning AI products and adopting new technologies quickly • Excellent written and verbal communication skills • Thrives in early-stage startup environments where you'll build processes—not just follow them
Responsibilities
• Own customer implementations from kickoff to successful launch • Learn each customer's business and configure Distill around their goals • Build customer workflows, target audiences, and search configurations • Guide customers through onboarding, training, and adoption • Identify blockers and proactively drive implementations forward • Create playbooks, templates, and best practices that improve every future implementation • Partner closely with Product and Engineering to turn customer feedback into product improvements • Help transform manual implementation work into scalable product capabilities
Benefits
• Work directly with experienced founders who have built and exited multiple successful startups • Help shape both the customer experience and the product from the ground up • Join at an early stage with significant ownership and influence • Build with cutting-edge AI technology that's solving real customer problems • Remote-first culture with a high degree of autonomy and trust
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