packagex - Senior Manager - Technical Implementation & Value Realization
Requirements
• Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology. • Experience working with AI, computer vision, automation, or workflow platforms. • Experience building implementation playbooks and supporting value-based customer conversations. • Experience partnering closely with technical teams and enterprise customers. • Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems. • Strong executive presence and customer-facing communication. • Structured, detail-oriented, and operationally disciplined. • Comfortable driving accountability across customers and internal teams. • Technical enough to understand workflows and integrations. • Commercial enough to identify expansion opportunities. • Proactive and comfortable creating processes where none exist. • Able to operate across executives, operators, IT, engineering, and sales.
Responsibilities
• Convert closed-won customer commitments into structured implementation plans. • Manage multiple enterprise customer implementations simultaneously. • Lead customer implementation calls and drive go-live, adoption, risk, and value milestones. • Identify blockers early and escalate clearly. • Partner with technical teams to deliver customer workflows successfully. • Translate customer needs into clear internal action plans. • Capture measurable value, ROI, and customer evidence. • Build implementation playbooks and improve post-sales execution. • Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams. • Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders. • What Success Looks Like • Active customer implementations have clear owners, statuses, timelines, risks, and next steps. • Strategic accounts have visible go-live, adoption, risk, and value milestones. • Customer risks are surfaced before they become escalations. • Implementation handoffs are cleaner and more consistent, and customer value and ROI evidence is systematically captured. • Executive stakeholders have clear visibility into implementation progress. • Ideal Background • 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success. • Experience managing complex enterprise customers and senior stakeholders. • Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation. • Strong customer-facing communication, project management, and follow-through. • Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems. • Able to translate customer requirements into clear execution plans. • Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments. • Ideal Background
Benefits
• Target base salary: $135,000–$150,000, depending on experience, qualifications, and location. • Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities. • Expected total compensation: $175,000–$200,000 OTE, based on achievement of performance objectives. • The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role. • What You’ll Own • Enterprise customer implementation plans. • Customer onboarding and go-live execution. • Implementation milestones, timelines, risks, and dependencies. • Technical implementation coordination across customer and internal teams. • Workflow adoption, usage tracking, customer health, and implementation risk visibility. • ROI and value realization documentation. • Executive-ready customer progress updates. • Internal coordination across sales, product, engineering, AI, and customer teams. • Expansion-signal identification and structured handoff to commercial teams. • Competitive medical, dental, and vision insurance. • Paid time off and company holidays. • Remote or hybrid work flexibility, depending on location and business needs. • What You’ll Own
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