Instructure, Inc. - Senior Renewal Representative - HiEd

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. • Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. • Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and overall customer health. • Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data. • Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress, risks, and opportunities. • Lead renewal negotiations, addressing customer objections, pricing discussions, and contract adjustments to reach mutually beneficial outcomes. • Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency. • Partner with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals. • Track and report on key renewal performance metrics to identify trends and inform process improvements. • Qualifications, Skills, and Requirements • Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry. • Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts. • Strong negotiation skills and advanced ability to navigate complex discussions with clients. • Analytical thinker with the capability to analyze usage data, identify trends, and apply insights to renewal strategies. • Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements. • Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong. • Excellent communication, organization, and interpersonal skills. • Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment. • Bachelor’s degree in Business, Education, or a related field preferred. • Willingness to travel as required to support higher education clients and business objectives, up to 20%. • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.