Zscaler - Technical Success Manager

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. • Native/bi-lingual German language proficiency • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • 5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption • Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR • Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS • Experience utilizing AI-powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks, anticipate technical escalations, and optimize retention strategies • Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations • In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth • At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. • Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! • Learn more about Zscaler's hybrid working model and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.