Braintrust - Developer Support Engineer (Singapore)
Requirements
• Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role. • Can write, debug, and reason through Python and/or TypeScript codebases. • Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly. • Take personal ownership of technical problems and follow through until customers are unblocked. • Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues. • Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy. • Experience supporting developer tools, ML infrastructure, or observability platforms. • Familiarity with OpenAI, Anthropic, or similar LLM APIs. • Comfort working with datasets, evaluation metrics, or prompt engineering. • Experience contributing to support tooling, documentation, or product-led growth initiatives. • Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios. • Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure. • Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
Responsibilities
• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript). • Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them. • Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication. • Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers. • Identify opportunities to improve the developer experience, including tools, documentation, and support workflows. • Write scripts, fix bugs, and contribute to internal tooling that enhances the support process. • Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. • Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays. • Provide technical mentorship to cross functional peers and guide support processes and escalation handling. • Develop and champion opinionated stances on improving developer experience and product reliability.
Benefits
• Mid levelEstimated base salary SGD 140K – SGD 166K • Offers Equity • Senior levelEstimated base salary SGD 166K – SGD 190K • Offers Equity • Please note: candidates may not apply more than once in a 90 day period • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • We may provide immigration and sponsorship support to new employees based on their unique circumstances. • or drag and drop here • Please share anything else you want us to know, such as your motivation to apply or additional context for your application.
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