incident - Senior Solutions Engineer
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Responsibilities
• Being an early member of this small but mighty team • Working closely with the Sales, Customer Success and Product teams to deeply understand customer requirements, develop sales strategies, and drive complex evaluations to demonstrate where incident.io http://incident.io's platform can add the most value for the world’s leading Digital Native and Enterprise companies alike • Developing and continuously enhancing a deep understanding of the incident.io http://incident.io platform, technical capabilities, and integration possibilities with customers' existing systems • Planning and leading proof of concepts to demonstrate the feasibility and effectiveness of incident.io http://incident.io's platform in addressing customer needs and securing technical wins for our platform consistently • Identifying gaps and areas of improvement in the current sales process to develop sales, enablement, and process-focused collateral, bolstering effectiveness and efficiency for the team • Working hand-in-hand with customers to build bespoke post sales implementation/roll-out plans and guiding customers through that process to help value realization on time, every time for our customers • WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL: • Proven track record in a similar role, preferably at a SaaS company, and enjoy running complex technical sales processes • Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains • Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and non-technical audiences and you’re comfortable challenging assumptions in external and internal settings • Experience with the unique blend of sales processes, problem-solving, and working with customers; collaborating with customers to design solutions and provide recommendations on how to get the most out of incident.io http://incident.io during the pre and post- sales implementation processes • Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn’t previously exist for your current peers and for ones that eventually follow
Benefits
• San Francisco£110K – £120K • Offers Equity • Offers Commission • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • To ensure that candidates apply for the most relevant roles for their skill, we have set up application limits. • The following limits apply to all roles at incident.io • You can apply for up to 3 positions within a 60-day window. • If a role isn't the right fit, we ask that you wait 90 days before reapplying for the same position. • or drag and drop here • We love spending as much time with our colleagues as possible. Therefore we ask that you can commit to 3 days in the office per week. We are flexible as to what days you choose to work from home. • Do you agree to allow incident.io to contact you about job opportunities for up to 2 years? • Recruiting Privacy Policy
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