1password - Senior Renewals Specialist, ENT - EMEA

• Reporting into the Director, Customer Success EMEA, this role is based remotely in the United Kingdom (UK). • This is a remote opportunity within the UK. • 4+ years of experience in renewals, account management, customer success, sales, or a related customer-facing role in a software or technology environment. • Understanding of Software as a Service (SaaS) business models, recurring revenue, and customer retention principles. • Experience managing renewal conversations, customer relationships, and contract timelines. • Strong communication and interpersonal skills, with the ability to build trust with customers and internal partners. • Ability to interpret data, identify trends, and use insights to support decision-making. • Experience using Salesforce, Gainsight, or similar customer relationship management and customer success tools. • Ability to work collaboratively across cross-functional teams. • Experience using Artificial Intelligence (AI) tools to improve efficiency, streamline workflows, synthesize research, or generate customer insights. • What you can expect: • Manage the end-to-end renewal process for existing customer accounts, ensuring contracts are renewed accurately and on time. • Partner with customers ahead of contract expiration to review renewal options, answer questions, and address potential concerns. • Build and maintain strong customer relationships by understanding customer goals, usage, challenges, and opportunities. • Identify retention risks early and work with internal partners to develop practical strategies to support successful renewals. • Analyze renewal trends, license usage, and true-up requirements to inform customer conversations and account planning. • Collaborate with Sales, Customer Success, Product, and other GTM teams to deliver a consistent and positive customer experience. • Educate customers on the value of 1Password, including relevant product updates, features, and capabilities. • Ensure renewal agreements are properly documented and aligned with company policies and processes. • Share customer feedback and insights with internal teams to support product improvements and customer satisfaction. • UK-based roles only: The annual base salary for this role is between £57,000 GBP and £80,000 GBP, plus immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. • This posting is for an existing vacancy. • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. • You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. • How we work with AI • We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. • This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. • Our approach to remote work