Braze - Head of Legal Operations

New York City - Europe *$150k - $212k+ Equity2w ago

In Office Director EMEA Software Legal Head of Legal General Counsel Reporting Jira Team Leadership Contract Drafting Salesforce

Requirements

• Substantial legal operations leadership experience at a scaling technology company, including ownership of a legal operations function or of a major program within one. • Demonstrated people leadership: hiring, managing and developing team members, and building an operating model that delegates effectively. • Deep, hands-on technical expertise across legal and go-to-market systems — ideally Salesforce, Jira, Ironclad and OneTrust, or close equivalents — including workflow design, automation and integration architecture. You should be able to specify and challenge technical work, not only commission it. • Track record of legal technology vendor selection and commercial negotiation, with accountability for budget, renewals and vendor performance. • Proven ability to define a roadmap and deliver change across a global, cross-functional organization, including system migrations and implementations. • Experience defining, instrumenting and reporting operational metrics and service commitments for a legal or comparable function. • Strong analytical skills, with hands-on experience building dashboards and reporting in BI tools (e.g., Tableau, Looker or Salesforce reporting). • Excellent communication and stakeholder management skills, with credibility at General Counsel level and with engineering and IT counterparts alike. • Strong judgment on data integrity, confidentiality and the handling of sensitive information. • A law degree is not required. A working understanding of commercial contracting is essential. • Experience in the SaaS industry, including familiarity with SaaS commercial contracts. • Understanding of data protection and privacy concepts. • Experience deploying AI in a legal function in production, beyond pilots, including governance and adoption. • Experience owning a legal service desk or ticketing-based intake function at scale. • Experience operating across multiple jurisdictions and languages, including multi-language legal document workflows. • Experience growing a legal operations team from one person to several.For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $150,000 and $212,000/year, with an expected On Target Earnings (OTE) between $176,000 and $250,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Responsibilities

• Function Leadership and Strategy: Own the Legal Operations strategy, multi-year roadmap and OKRs. Set priorities across the department's competing operational demands, and report progress and impact to legal and executive leadership. • Function Leadership and Strategy: • Legal Insights and Resource Analytics: Build the department's view of where its time and money go, by functional area, matter type and business partner. Turn spend, workload and contract data into trends and recommendations for the legal leadership, and use them to inform prioritization, headcount planning and investment decisions. • Legal Insights and Resource Analytics: • People Leadership: Recruit and manage a Legal Operations Analyst. Set the operating model so that execution sits at the right level and senior capacity stays focused on design, negotiation and change. • People Leadership: • Legal Systems Architecture: Own the architecture of the legal technology stack — including Salesforce, Jira and Jira Service Management, Ironclad and OneTrust, alongside e-signature, content management, sales enablement and procurement platforms. Responsible for building, buying, integrating and retiring decisions, and designing for scale. • Legal Systems Architecture: • Integrations and Automation: Own the integration layer between contract management, CRM, screening, e-signature and finance systems end to end — from technical requirements through delivery, testing and production support. Drive automation of manual legal workflows as a standing objective. • Integrations and Automation: • Contract Data and Reporting: Turn the contract population into structured, queryable data, and build the reporting layer that Legal leadership and the business rely on for commitments, obligations and risk. Define with the relevant legal functions the metrics the legal department manages itself by and enable appropriate reporting on such metrics. • Contract Data and Reporting: • Vendor and Commercial Ownership: Own legal technology vendor selection, evaluation, commercial negotiation, renewals, spend and performance management. Hold Legal vendors to their commitments and build the business case for new investment. • Vendor and Commercial Ownership: • AI Strategy for Legal: Define in collaboration with Legal leadership and execute the department's AI roadmap — contract review and drafting support, contract data extraction, knowledge management, intake deflection, and attorney use of general-purpose AI tools and self-built workflows — including governance, evaluation of output quality, and the change management needed for adoption to stick. • AI Strategy for Legal: • Service Delivery and Process Design: Own legal intake as a product: how work reaches the department, how it is triaged and routed, what the service commitments are, and how performance against them is measured and reported. Design, document and implement new processes between Legal and its business partners, with the enablement and training. • Service Delivery and Process Design: • Governance and Compliance Operations: Run the operational backbone of the department's compliance obligations, including third-party due diligence, sanctions and export control screening, data retention and records management, in partnership with the legal and business owners of each program. • Governance and Compliance Operations: • Cross-Functional Partnership: Act as Legal's operational counterpart to IT, Business Systems, Finance, Procurement and other departments. Secure the engineering and admin capacity Legal needs, and influence system decisions made outside the department that affect it. • Cross-Functional Partnership:

Benefits

• Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment. • From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® • Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. • The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. • Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. • The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.