Duetto Research - Strategic Project Manager, Technical Services
Requirements
• Experience with large, enterprise-level project management engagements. • 5+ years managing customer-facing technical implementations. • Proven ability to manage multiple, complex projects simultaneously. • Strong analytical and problem-solving skills, with a demonstrated ability to resolve complex issues. • Experience working in a global, cross-functional team environment. • Enthusiastic and creative leadership, with the ability to inspire others. • Hospitality or Hotel Technology experience. • Experience with Property Management Systems (PMS) and/or Central Reservation Systems (CRS) integrations. • Familiarity with Salesforce, Jira, and other project management tools. • Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com/.
Responsibilities
• You'll orchestrate strategic project delivery across overlapping, multi-property implementation and migration engagements — owning portfolio-level planning, delivery-date sequencing, and workload smoothing across concurrent projects without being the technical executor of any individual work stream. • You'll serve as the senior point of accountability for enterprise customer engagements from kickoff through go-live — holding the project together across functions, time zones, and stakeholder groups, and ensuring the right people are making the right decisions at the right time. • You'll own executive client relationships, navigating difficult conversations with senior hotel leadership with composure and credibility — acting as the strategic face of Duetto's delivery function for our most complex customers. • You'll anticipate, document, and escalate project risks before they become problems — building the visibility and governance structures that allow leadership to see around corners on complex, multi-stakeholder engagements. • You'll architect cross-timezone coverage strategy and absorb the strategic planning and decision-making that current regional project management capacity cannot sustain — providing the senior orchestration layer that keeps global delivery consistent. • You'll mentor and develop project management capability across regional teams — building structured upskilling toward more strategic project ownership and standardising workflows and best practices that scale across the delivery function.
Benefits
• Strategic orchestration at the highest level of complexity. You'll be running the projects that stretch across the most properties, the most time zones, and the most senior client stakeholders — the ones where strategic PM is the difference between a successful go-live and a difficult escalation. • Strategic orchestration at the highest level of complexity. • AI is how we work. Duetto is an AI-forward organisation across every function — you'll be equipped and encouraged to use cutting-edge AI tools to plan faster, communicate more clearly, and manage risk more proactively. • AI is how we work. • Real growth trajectory. This role is built to deepen in strategic scope over time — not just in title. As Duetto's delivery function scales, so does the mandate. • Real growth trajectory. • A team that builds partnerships. With customers, and with each other — a collaborative, globally distributed delivery team that shows up for one another to get the job done. • A team that builds partnerships. • The Details • Location: Remote — Croatia, Spain, or United Kingdom • Work model: Remote • Reports to: VP, Projects • Availability: Schedule flexibility to overlap US Pacific Time hours required
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