thumbtack - Project Manager (Service Operations)

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. • Identify program dependencies and work with relevant teams to manage and resolve them effectively. • Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines. • Maintain comprehensive program documentation and reporting to ensure transparency and accountability. • Collaborate with stakeholders across departments to align program objectives with organizational goals. • Monitor program risks and develop contingency plans to mitigate potential impacts. • Support the continuous improvement of program management processes and tools within the team. • Build expertise quickly in any specialization related to your program assignments. • IN ORDER TO BE SUCCESSFUL, YOU MUST BRING • At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects. • Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies. • Strong analytical and problem-solving skills, with attention to detail. • Effective communication skills, with the ability to engage and align diverse stakeholders. • Proven ability to manage risks and navigate complex program challenges. • PMP certification preferred. • Willingness to work on the graveyard shift. • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. • Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. • For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. • We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams