Palmetto Clean Technology - Collections Specialist

• High school diploma or equivalent required; some college coursework preferred. • Prior experience in collections, call center, or customer service roles required. • Fluent in English, both verbal and written, with clear and professional phone communication skills. • Strong negotiation and conflict-resolution skills. • Ability to remain calm, patient, and solution-oriented with escalated or difficult customers. • Comfortable working in a high-volume, fast-paced call environment. • Basic computer proficiency, including data entry and navigating CRM or collections software. • Strong attention to detail and accurate record-keeping. • Positive attitude, reliability, and a genuine customer-first mindset. • Ability to work independently and as part of a team. • Excellent organizational and time management skills. • Knowledge of construction or solar industry preferred. • Bilingual abilities a plus (English & Spanish). • Familiarity with collections-related regulations and compliance requirements. • Previous experience with outbound dialer systems. • Employment is contingent upon the successful completion of a background check. • Equal Employment Opportunity • Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. • To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy. • For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy