Fuel Cycle - IT Systems Engineer

• IT Support & Endpoint Management • Provide first-line technical support for hardware, software, and connectivity issues across Windows and macOS devices. • Manage device enrollment, configuration, and basic policy assignments using Microsoft Intune, JAMF Pro, and NinjaOne. • Assist with onboarding and offboarding: provision devices, apply standard configurations, and prepare equipment for new recruits. • Perform routine patch management and OS updates across managed endpoints; escalate failures to senior staff. • Maintain hardware inventory and asset tracking records. • User Account & Access Management • Create, modify, and deactivate user accounts in OKTA, Microsoft Entra ID, M365, and Google Workspace. • Assign licenses, group memberships, and application access following least-privilege guidelines. • Assist with MFA enrollment (OKTA Verify, Microsoft Authenticator) and support users with authentication issues. • Process access requests and document changes in the ticketing system per IT access control procedures. • Cybersecurity Support • Monitor security dashboards (CrowdStrike Falcon, Microsoft Defender for Endpoint) and escalate alerts per IR procedures. • Assist with vulnerability remediation by applying patches and configurations as directed by senior engineers. • Support phishing report triage and basic incident response tasks under supervision. • Help enforce security policies on endpoints including encryption, screen lock, and approved software standards. • Cloud & Systems Support • Perform basic administrative tasks in Azure and AWS under senior engineer guidance (e.g., user access, resource tagging, storage management). • Monitor system alerts from Azure Security Center, Defender for Cloud, and Guard-Duty; escalate anomalies to senior staff. • Assist with provisioning and decommissioning Cloud PCs (Windows 365) and virtual machines. • Support M365 administration: Exchange Online mailboxes, Teams settings, SharePoint permissions, and license assignments. • Scripting & Automation • Run and maintain existing PowerShell and Bash scripts for routine IT tasks (user reports, software deployments, compliance checks). • Document runbook steps and update knowledge base articles to improve team efficiency. • Learn and apply basic scripting modifications under guidance; contribute to automation improvements over time. • AI Tool Support • AI Tool Support • Provide first-line support for AI tool issues across Claude for Work, MCP integrations, and approved AI platforms. • Assist with onboarding users with AI tools: access provisioning, basic training, and usage guidance. • Log and track AI tool incidents and usage questions; escalate technical issues to the senior AI systems engineer. • Help maintain the AI tool registry by updating records for deployed agents, plugins, and integrations. • Conduct quarterly lifecycle reviews of all deployed Claude agents, skills, and plugins — retiring outdated tools, updating system prompts, and re-vetting integrations after major platform changes to maintain accuracy, security, and operational alignment. • Your Success Metrics: • System Uptime = ≥ 95% • Recovery Time / Point Objective (RTO / RPO) = ≤ 24 hours • Vulnerability Patching Rate = ≥ 95% • Documentation Completeness = ≥ 90% • AI Incident Resolution Time = ≤ 48 hours • Onboarding / Offboarding Accuracy = 100% - no access control violations • Who you’ll work with? • IT Operations Lead and senior IT engineers for escalations, guidance, and project support • All departments – primary point of contact for day-to-day IT support requests • External vendors and SaaS providers for basic support ticket coordination • This is a hands-on role that requires physical presence in our Los Angeles office