NICE - Global Manager, IT Employee Services

• Bachelor’s degree in information technology or a related field preferred. • 8–12+ years of experience in IT Support or IT Operations, including 4–6+ years leading global or multi‑site teams. • Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience. • Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. • Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remdiation workflows to elevate the employee support experience. • Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution. • Exceptional communication, leadership, and stakeholder management skills. • Experience managing follow the sun operations and supporting distributed global teams. • Proven success developing or scaling executive level/VIP support programs. • Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.