Mapbox - Principal Technical Program Manager, Automotive

• Mapbox is seeking a Principal Technical Program Manager (TPM) to lead our post-sales TPM organization across the region. This is a high-impact role in a dynamic environment where you will scale the TPM organization into a highly organized and effective unit. You will drive changes to processes and resourcing as needed through the organization, acting as a player/coach while holding TPMs and other teams accountable for consistent and quality deliveries. • Define and champion the charter, engagement model, and responsibilities of the TPM team. • Serve as the senior escalation point for complex customer launches and major customer incidents with significant financial and strategic implications. • Identify inconsistencies or missing processes across the broader TPM organization (e.g. standards for JIRA bugs or missing dashboards). • Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity. • Lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact. • Provide calm and decisive leadership during high-pressure situations with customers. • What We Believe are Important Traits for This Role • 10+ years • Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch. • Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations • Deep customer empathy paired with disciplined execution. • Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success. • Delivery-Oriented Leader: • Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities. • Customer-Centric Operator: • Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly. • Technically Fluent: • Change Leader: You have successfully improved or scaled delivery organizations and can implement operational rigor in highly dynamic environments. • Change Leader: • Executive Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision. • Executive Communicator: • Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes. • Cross-Functional Influencer: • What We Value • What We Value • In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders: • We value high-performing creative individuals who dig into problems and opportunities. • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. • By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. • We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.