virtahealth - AI Operations Engineer

• Drive Adoption of selected agentic AI platform : Serve as the technical SME and primary champion for our rollout, partnering with HR department-by-department to support technical request and access, identify productivity bottlenecks, and implement high-impact AI use cases. • Establish AI Financial Observability: Define, monitor, and report on enterprise AI costs by department, creating structured dashboards to ensure optimized allocations and fiscal efficiency across our SaaS toolset. • Govern AI Vendor Risk Assessment: Partner with Information Security and legal teams to review, and assess new AI tools and vendors, validating how to implement connectivity • Bridge IT, Security & Engineering Infrastructure: Collaborate with internal infrastructure and security platform engineering teams to translate evolving technical AI guardrails into frictionless business enablement policies. • Build Repeatable IT Operational Workflows: Architect and document long-term support processes, training modules, and standard operating procedures (SOPs) to transition daily AI ticket triaging, troubleshooting, and license management smoothly to the broader IT support team. • First 30 days: Deep dive into Virta's agentic AI platform and the deployment strategy. Build strong relationships with key partners in IT, GRC, and Foundations Engineering, and shadow current software evaluation queues. • Day 30-60: Partner on first pilots across the first key business departments, identifying specific workflow opportunities. Deliver the first automated dashboard tracking AI token utilization and cost metrics broken down by department. • Day 60-90: Formalize the AI vendor risk checklist in partnership with the Security team, deploy self-service AI guides, and document onboarding SOPs so that Tier 1 and Tier 2 IT support staff can autonomously assist users with common generative AI queries. • 2+ years of experience in agentic AI, IT operations, and business systems enablement, 4 years technical program management. • Tooling & Infrastructure: Build internal AI platforms, custom copilots, prompt libraries, and AI-agent toolkits designed for specific company workflows. • Cross-Functional Enablement: Partner with non-technical teams to identify repetitive work and prototype rapid, AI-powered solutions. • Governance & Standards: Establish the necessary security guardrails, evaluation frameworks, and system guardrails so internal teams can deploy trusted AI safely at scale. • Training & Mentorship: improve AI literacy in partnership with HR and promote AI adoption across the entire enterprise. • VALUES-DRIVEN CULTURE • Virta’s company values drive our culture, so you’ll do well if: • You put people first and take care of yourself, your peers, and our patients equally • You have a strong sense of ownership and take initiative while empowering others to do the same • You prioritize positive impact over busy work • You have no ego and understand that everyone has something to bring to the table regardless of experience • You appreciate transparency and promote trust and empowerment through open access of information • You are evidence-based and prioritize data and science over seniority or dogma • You take risks and rapidly iterate • Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!